erek 02Privacy Policy
This page describes what we collect when you use erek 02 and how we keep that data protected. We take your privacy seriously and are transparent about what information we gather, who we share it with, and how long we retain it. Our data practices comply with applicable privacy laws in supported jurisdictions across Jakarta, Surabaya, Bandung, Medan, Semarang, and other regions where erek 02 operates.
When you create an account on erek 02, deposit funds, or place wagers, you provide us with personal information. We use that information to verify your identity, process your payments, calculate your promotions, and comply with anti-money-laundering regulations. We do not sell your data to third parties for marketing purposes, and we do not share your account details with unrelated companies without your explicit consent.
If you have questions about how we handle your data or wish to exercise your privacy rights, contact our support team through the Help portal in your account or via the contact details at the end of this policy.
What data we collect on erek 02
We collect your email address, phone number, and password when you register. During identity verification, we collect your government-issued ID number, date of birth, full name, and a photograph of you holding your ID. We store this information securely and use it solely to verify your identity and comply with anti-money-laundering requirements.
When you deposit or withdraw on erek 02, we collect transaction details: the payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, the date, and the status. We retain this information for accounting, tax compliance, and dispute resolution purposes. We also collect your account activity—wagers placed, games played, wins and losses, and promotional claims—to calculate your tier status, weekly cashback, and referral rewards.
We collect technical data automatically: your IP address, browser type, device type, and approximate location (country or region level, not precise GPS). We use this data to detect fraud, prevent account abuse, and understand how users interact with erek 02. We also set cookies on your device to remember your login session and preferences.
We do not collect sensitive personal data such as your health information, biometric data, or financial account details beyond what is necessary to process your deposits and withdrawals through your chosen payment provider.
How we use your data on erek 02
We use your personal information to: verify your identity and prevent fraud; process your deposits and withdrawals; calculate your account tier, weekly cashback, and promotional eligibility; comply with anti-money-laundering and tax regulations; respond to your support requests; and improve our platform's security and user experience.
We do not use your data for marketing purposes without your consent. We do not sell your email address or phone number to third-party marketers. If you opt in to promotional emails or SMS notifications, we will send you updates about new games, seasonal promotions, and account activity alerts. You can unsubscribe from these communications at any time through your Account settings.
erek 02 data practices summary
- We collect only data necessary for account verification, payments, and compliance
- We do not sell your personal data to third parties
- We encrypt all data in transit and at rest
- We retain your data for as long as your account is active, plus 7 years for regulatory compliance
- You can request access to, correction of, or deletion of your data (subject to legal holds)
Our payment processors (the companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment transactions) receive your transaction details directly from your payment app. erek 02 does not store your full payment card or wallet credentials; we store only transaction confirmations and your chosen payment method identifier.
Third-party processors and data sharing
We work with third-party service providers to operate erek 02. These include: cloud hosting providers who store our servers and databases; payment processors who handle deposits and withdrawals; identity verification vendors who confirm your KTP or passport; and anti-money-laundering compliance services. We share only the minimum data necessary with each provider, and we require them to maintain confidentiality and security standards equivalent to our own.
Our servers may sit outside your jurisdiction (for example, in Singapore or other regional data centers). By using erek 02, you consent to your data being transferred to and processed in these locations. We ensure that data transfers comply with applicable privacy laws and that receiving jurisdictions provide adequate data protection.
We may disclose your data if required by law—for example, if a court orders us to provide information to law enforcement, or if we are required to comply with anti-money-laundering regulations. We will notify you of such disclosures unless legally prohibited from doing so.
Cookies and tracking on erek 02
We use cookies to remember your login session, store your language preference, and track your activity on erek 02 for security and analytics purposes. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but doing so may prevent erek 02 from functioning properly.
We also use analytics tools to understand how users navigate erek 02, which games are most popular, and where users encounter problems. This data helps us improve the platform. Analytics data is aggregated and anonymized; we do not link it to your personal identity.
Third-party analytics providers may set their own cookies on your device. We do not control these cookies, but we require our analytics partners to comply with privacy laws and not to use your data for purposes unrelated to erek 02.
Your privacy rights and data requests
You have the right to request access to your personal data held by erek 02. You can download a copy of your account information—including your profile, transaction history, and promotional activity—through your Account settings. If you cannot find what you need, contact our support team and we will provide it within 30 days.
You have the right to request correction of inaccurate data. If your name, email, or phone number is incorrect in our system, contact support and we will update it. You also have the right to request deletion of your data, subject to legal holds. If you close your account, we will delete your personal data after 7 years (to comply with tax and anti-money-laundering retention requirements).
If you believe we have mishandled your data or violated your privacy rights, you may lodge a complaint with your local data protection authority or contact us directly. We will investigate and respond within 30 days.
We update this privacy policy periodically as our practices evolve or as regulations change. Changes are posted here and notified to active members. Your continued use of erek 02 constitutes acceptance of any updated policy.
Data retention and account closure
We retain your personal data for as long as your account is active. If you close your account, we retain your data for 7 years to comply with tax, anti-money-laundering, and regulatory requirements. After 7 years, we delete your personal information unless we are legally required to retain it longer.
Transaction records (deposits, withdrawals, wagers) are retained for 7 years for accounting and compliance purposes. Account activity logs are retained for 3 years. Identity verification documents are retained for 7 years. If you request deletion before the retention period expires, we will honor your request unless we are legally required to retain the data.
If your account is suspended or closed due to a breach of our terms, we may retain your data indefinitely to prevent fraud and enforce our policies.
Contact us about privacy
If you have questions about our privacy practices, wish to exercise your data rights, or believe we have mishandled your information, contact our support team through the Help portal in your account. You can also reach us via email or through our support channels listed in your account dashboard.
Our privacy policy applies to erek 02 and all services accessible through our platform. This policy does not apply to third-party websites or services linked from erek 02; we are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing your information.